Event Reference (v1) / Chat Events
Chat Start / chat_start
Measures when a user initiates a new conversation via a live (or programatic) chat mechanism.
-
- Name
- Event Name Required
- Value
- event: chat_start
Chat Properties
These properties to all chat_* events.
-
- Name
- Conversation ID Optional
- Type
- conversation_id: string
- Description
A unique identifier for the conversation.
- E.g.
1234567890
-
- Name
- Agent Type Optional
- Type
- agent_type: string
- Description
The type of agent that the user is chatting with. This is typically a human or a bot.
- E.g.
human
-
- Name
- Optional
- E.g.
drift