Event Reference (v1)
Chat Events
chat_complete
Measures when a user completes a conversation via a live (or programatic) chat mechanism.
chat_email_capture
Measures when a user provides their email address during the course of a conversation, as part of a pre-chat survey, or an offline lead capture mechanism.
chat_phone_capture
Measures when a user provides their phone number during the course of a conversation, as part of a pre-chat survey, or an offline lead capture mechanism.
chat_start
Measures when a user initiates a new conversation via a live (or programatic) chat mechanism.